To keep your Benalor jewelry looking its best, follow these simple care guidelines:

• Clean gently: Use warm water with a few drops of mild dish soap and a soft-bristled toothbrush to clean your jewelry. Rinse thoroughly and pat dry with a soft cloth.
• Avoid harsh chemicals: Substances like hairspray, chlorine, bleach, toothpaste, and other abrasives can dull the shine of gold and damage gemstones.
• Inspect regularly: Check for loose stones or prongs. If you notice anything unusual, stop wearing the piece and contact our customer care team for assistance.
• Handle with care: Remove your jewelry during physical activities, and store each piece separately to prevent scratches and tangling.

Hong Kong: All domestic orders are shipped via SF Express with full insurance coverage. Enjoy free shipping on all Hong Kong orders, with delivery expected within 1-2 business days once your order is ready.

International (United States): International orders are shipped via FedEx with full insurance coverage. Shipping costs will be calculated based on your delivery address. Please note that customs and duties fees may apply upon delivery and are the responsibility of the recipient.

Returns & Exchanges

We're happy to accept returns or exchanges for unworn items. Please email us at customercare@benalor.com with your order number within 7 days of delivery, and ensure the item arrives back to us within 30 days of delivery.

Please note: We cannot accept returns or exchanges on the following:

• Custom or personalized pieces
• Full eternity bands
• Sale items

Conditions of Return

• Items must be in brand new, unworn condition
• Must be returned in original packaging
• Return shipping is the buyer's responsibility
• We are not liable for lost or uninsured return shipments. We strongly recommend using a trackable and insured shipping method